Refund Policy

XM Facility Management LLC is committed to providing reliable system recovery, Wi-Fi installation, and CCTV integration services. This Refund Policy explains how payments, cancellations, and refund requests are handled.

Service Payments

Service charges may vary based on the type of service, equipment required, complexity of the work, and time involved. Applicable pricing and payment terms will be communicated to customers before work begins whenever possible.

Refund Eligibility

Refund requests are reviewed on a case-by-case basis. If a service has not yet started, you may be eligible for a refund based on the applicable payment terms. Once work has been performed or equipment and services have been provided, payments may generally be non-refundable.

Equipment and Parts

Services may involve routers, cameras, networking equipment, replacement parts, or other products. Returns or refunds for such items may be subject to the applicable manufacturer or supplier policies. Any applicable shipping, restocking, or other charges may apply.

Cancellations

Customers should contact us as soon as possible if they need to cancel a scheduled service. Cancellation requests made after work has started or equipment has been ordered may not qualify for a full refund.

Service Concerns

If you believe there is an issue with a service we provided, please contact us so we can review the situation. Where appropriate, we may provide corrective service or another reasonable resolution based on the circumstances.

Refund Processing

Approved refunds will generally be issued using the original payment method. Processing times may vary depending on your payment provider or financial institution.

Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact us at info@xmfacility.com